Unable to download dataset
Ticket ID: TKT-001undefined
Conversation
JD
John Doe12/15/2024, 10:30:00 AM

I'm having trouble downloading the US Treasury Bond Yields 2024 dataset. When I click the download button, I get an error message saying 'Access denied'. I've already purchased this dataset.

SS
Sarah Support
Support Team
12/15/2024, 11:00:00 AM

Thank you for contacting us, John. I'm sorry to hear you're experiencing issues with downloading the dataset. Let me look into this for you.

SS
Sarah Support
Support Team
12/15/2024, 11:15:00 AM

I've checked your account and confirmed that you have active access to this dataset. It appears there was a temporary issue with our download service. Could you please try downloading the dataset again? The issue should now be resolved.

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Ticket Details

Status

OPEN

Priority

HIGH

Category

Technical Support

Created

12/15/2024, 10:30:00 AM

Last Updated

2 hours ago

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